5-Step Recovery Guide

Leopards Courier Failed Delivery — What To Do Next

Your tracking shows "Failed Delivery," "Delivery Attempted," or "Exception"? This guide explains why it happened, how many chances you get, and all your options to recover the parcel.

Check your parcel status now to see the latest delivery attempt details:

Look for "Out for Delivery," "Delivery Attempted," or "Failed Delivery" in the timeline to understand what happened.

Enter Consignment / Tracking Number

Track orders from Daraz, Shopify, OLX, Facebook sellers & any Leopards Courier booking

Why Deliveries Fail

A failed delivery does not mean your parcel is lost. It means a delivery rider attempted to hand over the parcel but could not complete the handover. Here are the most common reasons:

🏠

Nobody Home

No one was present at the address to receive the parcel. The rider typically calls once before marking a failed attempt.

📍

Wrong or Incomplete Address

Missing house number, wrong street name, or incomplete address provided at the time of order.

📵

Phone Unreachable

The rider called but the number was off, busy, out of network, or incorrect. Keep your phone reachable on expected delivery day.

🚧

Gate / Building Access Denied

Security guard or building management refused the rider access. Arrange prior clearance for gated communities or office buildings.

❌

Delivery Refused

The recipient declined to accept the parcel. If you did not refuse it, contact your seller immediately as a dispute may be open.

💵

COD Cash Not Ready

For Cash on Delivery orders, riders cannot accept credit cards or transfers. The exact cash amount must be available at the door.

What Happens After a Failed Delivery

After a failed delivery attempt, your parcel returns to the local LCS hub or Express Centre. Here is the typical sequence of events:

1

Failed Attempt Recorded

Same day as attempt

The rider marks the delivery as attempted in the LCS system. Your tracking status updates to "Delivery Attempted" or "Failed Delivery." The parcel is taken back to the local hub.

2

Parcel Returns to Hub

Within 4 hours

The parcel is checked back into the hub inventory. If the address or phone issue is identified, a note is attached for the next attempt.

3

Automatic Re-Attempt Scheduled

Next business day

LCS automatically schedules a second delivery attempt for the next business day. No action is required from you unless the address or contact details were wrong.

4

Third Attempt (if applicable)

Day after second attempt

Some shipments — particularly high-value or COD parcels — receive a third attempt. This depends on the sender's SLA with LCS and is not guaranteed for all shipments.

5

RTO — Return to Sender

1–2 days after final attempt

If all delivery attempts fail, the parcel is marked RTO (Return to Origin) and begins its return journey to the sender. Transit time is 3–7 business days.

Your 5-Step Recovery Plan

1

Step 1: Check Your Tracking for Failed Delivery Status

Use the tracking form above to pull up your CN status. Look specifically for these status messages in your timeline:

Delivery Attempted

Rider tried to deliver but could not complete handover.

Failed Delivery

Same as above — the attempt was unsuccessful.

Exception

An issue occurred — check the sub-status for the reason.

Held at Branch

Parcel is at the local Express Centre awaiting pickup or re-attempt.

Note the date and time of the failed attempt — this tells you when the next re-attempt is likely and how much time you have to take action.

2

Step 2: Contact Leopards Before 5 PM to Reschedule

Call the LCS helpline at +92 21 111 300 786 as soon as you see the failed delivery status. Try to call before 5 PM on the same day — this gives LCS time to update the delivery instructions before the rider finishes their rounds.

What to have ready when you call:

  • →Your CN number
  • →Your full delivery address (corrected if wrong)
  • →An alternate phone number the rider can call
  • →Preferred re-delivery date
✓

LCS helpline: +92 21 111 300 786 — available 24/7. Press 1 for tracking, 0 for a live agent.

3

Step 3: Update Your Address (If It Was Wrong)

If the delivery failed because the address on the parcel was incorrect or incomplete, you cannot update it directly through LCS as a recipient. Address changes must come from the sender (seller).

Daraz Order

Open the Daraz app → My Orders → Order Details → "I have an issue" → Address Problem. Daraz has a dedicated LCS escalation channel.

Other Online Shop

Contact the seller via their website or WhatsApp. Ask them to submit an address update request through their LCS corporate account.

Direct LCS Sender

Ask the sender to call their LCS account manager or use the LCS business portal to update the delivery address before the next attempt.

✓

Address updates must be submitted before the next delivery attempt. Act quickly — re-attempts typically happen the next business day.

4

Step 4: Arrange Re-Delivery

Once you have contacted LCS and confirmed the address and phone number, here is how to schedule a re-delivery:

  1. 1Call +92 21 111 300 786 and speak to a live agent (press 0).
  2. 2Provide your CN number and confirm the delivery address.
  3. 3Request a specific date for re-delivery — LCS can target a particular day.
  4. 4Confirm your phone number and ask the agent to attach a note for the rider to call before arriving.
  5. 5On the scheduled delivery day, keep your phone on and someone at the address from 9 AM to 6 PM.
✓

You can also ask the seller to request re-delivery through their LCS account — this is often faster than calling as a recipient.

5

Step 5: Pick Up from Your Nearest Branch

If you cannot arrange re-delivery or prefer to collect the parcel yourself, you can request that LCS hold it at the nearest Express Centre for self-collection. This is often the fastest option.

What to bring:

  • Original CNIC / National ID Card
  • CN number (on phone or paper)
  • Proof of purchase (if available)

Branch hours (typical):

  • Saturday to Thursday: 9 AM – 6 PM
  • Friday: Closed in many areas
  • Major holidays: Closed
✓

Call LCS first to confirm the parcel is at the branch and request a hold. Parcels are typically held for 5 business days before being returned to the sender.

Leopards Courier 3-Attempt Policy

Leopards Courier's standard policy allows up to 3 delivery attempts before a parcel is returned to the sender. Here's what happens at each stage:

1st Attempt

First delivery on the scheduled day. Rider calls your number before arriving. If no answer after 2 tries, marks as failed and returns parcel to hub.

✓

Ensure phone is reachable and someone is home.

2nd Attempt

Automatic re-attempt the next business day. This is your primary recovery window. If you have fixed the issue (address, phone, access), the 2nd attempt usually succeeds.

✓

Call LCS helpline to update any details before this attempt.

3rd Attempt (RTO Risk)

Final attempt. If delivery fails again, the parcel is marked RTO. Not all shipments get a 3rd attempt — it depends on the sender's SLA. Act urgently after the 2nd failure.

✓

Request self-collection from branch before RTO is processed.

After RTO is Processed

Once marked RTO, the parcel returns to the sender city in 3–7 business days. You must contact the seller to request a second dispatch with corrected delivery information. The seller may charge an additional shipping fee for re-dispatching.

Failed COD (Cash on Delivery) Deliveries

Cash on Delivery parcels follow the same 3-attempt policy but have additional rules due to the payment component:

Special COD Rules

💵

Exact Cash Required

LCS riders cannot accept digital payments or give change. You must have the exact COD amount in cash at the time of delivery.

🔒

COD Held by LCS

If delivery fails, LCS holds the COD amount on behalf of the seller until the parcel is delivered, collected by the recipient, or returned.

↩️

RTO Returns Item, Not Cash

After failed attempts, the item returns to the seller. No COD amount is transferred. The buyer must contact the seller to re-order.

🔄

No COD on Self-Collection

If you collect from a branch, you still pay the full COD amount at the branch counter before the parcel is released to you.

COD Failed Delivery — What To Do

  1. 1Prepare the exact COD amount in cash before the next attempt.
  2. 2Call +92 21 111 300 786 to confirm re-delivery date and COD amount.
  3. 3If collecting from branch, bring the exact cash + CNIC + CN.
  4. 4If the order is disputed, contact the seller — not LCS.
  5. 5For Daraz COD, use the Daraz app to track return status.

Tip: For recurring COD delivery issues, ask your seller to add a "call before delivery" note to your account. Many LCS corporate accounts support this instruction flag.

Frequently Asked Questions

Everything you need to know about failed Leopards Courier deliveries.

Failed Delivery means the rider visited your address but was unable to hand over the parcel — it is not lost. Common reasons include no one home, an unreachable phone, a wrong address, or gate access issues. Your parcel is returned to the local LCS hub and a re-attempt is scheduled. Use our home tracking tool to confirm the latest status, or read the full LCS status code glossary.
Leopards Courier marks a parcel as failed delivery when the rider cannot complete the handover. The most common causes are: nobody home, phone unreachable or incorrect, wrong or incomplete address, gate/building access denied, recipient refused the parcel, or exact COD cash not available. Check our status codes page and the tracking guide for next steps.
After a failed attempt the parcel returns to the local hub. The system automatically schedules a re-attempt for the next business day — no action is needed unless your address or phone number was wrong. If all three attempts fail the parcel is marked Return to Origin (RTO) and sent back to the sender within 3–7 business days. See what to do if your tracking is stuck.
Leopards Courier makes up to 3 delivery attempts on consecutive business days. Not every shipment gets a third attempt — it depends on the sender's SLA with LCS. After the final failed attempt the parcel is marked RTO. See delivery time estimates and our status codes page to understand where your parcel is in the process.
Call the LCS helpline at +92 21 111 300 786 before 5 PM on the day of the failed attempt. Have your CN number, corrected address, and preferred re-delivery date ready. Alternatively, ask the seller to request re-delivery through their LCS corporate account — this is often faster. For more guidance, read our tracking guide or contact us.
Yes. Call +92 21 111 300 786 and ask LCS to hold your parcel at the nearest Express Centre for self-collection. Bring your original CNIC and CN number. Parcels are typically held for up to 5 business days before being returned to the sender. Find the branch closest to you on our Leopards branch locations page.
"Delivery Attempted – Not Available" means the rider arrived at your address but no one was present. The rider typically calls your number at least once before logging this status. A second attempt is scheduled for the next business day. Make sure your phone is reachable and someone is home. Check the full list of LCS status codes and use the live tracker to monitor updates.
No — re-delivery attempts within the standard 3-attempt policy are not charged separately to the recipient. Shipping fees are paid by the sender. However, if the parcel is returned to the sender (RTO) and re-dispatched, the seller may charge an additional shipping fee for the new shipment. For COD parcels, see our dedicated COD tracking guide.
Leopards Courier holds the parcel at the local hub for up to 5 business days while re-delivery attempts are made. If you request self-collection the parcel is held at the Express Centre for approximately 5 business days from the date of your request. After that it is marked Return to Origin. Use our tracking tool to see the latest hold status and find your nearest branch.
Act immediately: check with neighbours and building reception, then call +92 21 111 300 786 to report a wrongful delivery scan. File a formal complaint and contact your seller to open a dispute. Keep your CN number, CNIC, and proof of purchase ready. Read our step-by-step complaint guide and see the status codes page for reference.
As a recipient you cannot update the address directly — the request must come from the sender. Contact the seller and ask them to submit an address correction through their LCS corporate account. For Daraz orders, use the Daraz app under My Orders to report an address issue. Act quickly before the next attempt. For branch-collection details see our locations page.
LCS does not share individual rider contact numbers publicly. Call the helpline at +92 21 111 300 786 and ask the agent to contact the rider or local hub on your behalf. Alternatively, visit your nearest Leopards Express Centre with your CN number and ask branch staff to coordinate with the area rider. Find your nearest branch on our branch locations page.
No payment is collected on a failed COD delivery. If all attempts fail and the parcel is returned to the sender (RTO), the item goes back to the seller and no COD amount changes hands. If you collect from a branch you pay the full COD amount at the counter. Read our full COD tracking guide for rules on payment, disputes, and re-dispatch after a failed COD delivery.
"Return to Sender" (RTO — Return to Origin) means all delivery attempts are exhausted and the parcel is being sent back to the original sender. Return transit takes 3–7 business days. Once it reaches the sender, contact them to arrange a re-dispatch or request a refund. See the full status glossary or file a complaint if you believe RTO was triggered in error.
LCS riders typically call your registered number once or twice before or upon arrival, but LCS does not send advance SMS or email notifications to recipients — those come from the seller or platform (e.g., Daraz). Ensure your phone number and address are correct in the system. Use the live tracker to monitor same-day status, and see delivery time estimates to know when to expect your parcel.
A failed delivery caused by the recipient — no one home, wrong address, or COD refusal — can flag your account on Daraz or similar platforms and may restrict your ability to place future COD orders. Repeated refusals are tracked. Always ensure someone is available and exact COD cash is ready. Track your orders with the tracking tool and read the COD tracking guide.
"Failed Delivery" means an attempt was made but unsuccessful — the parcel is still in the LCS network and re-attempts will follow. "Returned" (RTO) means all attempts are exhausted and the parcel is actively travelling back to the sender. If your status shows Failed Delivery you can still recover the parcel; if it shows Returned, contact the seller. See all statuses explained on the LCS status codes page.
Leopards Courier typically re-attempts delivery on the next business day after a failed attempt. If you call and request a specific re-delivery date, LCS can usually schedule it within 1–2 business days. Delivery timelines vary by city and shipment volume. Use the live tracking tool for real-time updates, and check delivery time estimates for your city.
Refunds are issued by the seller, not Leopards Courier. If the parcel is returned to the seller (RTO) due to repeated failed deliveries, contact the seller to request a refund or re-dispatch. For Daraz orders use the Daraz Resolution Centre. If the failure was caused by an LCS error — not recipient unavailability — file a formal complaint with LCS and escalate to the seller.
If you were home but LCS logged a failed delivery, the rider may have called the wrong number, visited the wrong address, or marked it failed without attempting. Call +92 21 111 300 786 immediately to report the incorrect scan and request a fresh re-attempt. If this happens more than once, file a formal complaint. Also check your phone number and address on your tracking details to ensure they are correct.

Related Guides

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How to Track a Parcel
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